The app allows for registering and managing any type of incidents that occur in public areas. It represents a comprehensive solution for managing these incidents, covering all stages of the process: incident generation, management of resolution by the corresponding municipal department, and subsequent analysis through data and statistical graphs. The application includes tools that streamline this process, such as QR code reading, the ability to survey urban assets and record all interventions, visualization of 3D maps, and the configuration of customized profiles according to the area and role of each municipal employee. The application is complemented by a web platform, which allows for deeper administration of these incidents. Management is a tool for decision-making and continuous improvement in any organization. Similarly, the analysis and management of services require reliable and up-to-date information. In this context, it is essential for every employee involved in the management, resolution, and analysis of municipal services to have access to a technological tool that supports their daily work.